Frequently Asked Questions
Click on the questions below for more information about that subject.
- Can I Direct Ship?
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The default address is your account address. This can be changed to another address.
- So I can amend a delivery address?
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Yes you can amend the address at the Basket stage of checking out from your default
address.
- What happens if you are out of stock?
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Please contact your account manager who can give you an ETA.
- What happens if you cannot fulfil all my order?
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The quantities that are available would be allocated and an alert sent to your account
manager to contact you with an ETA on the rest of the stock.
- What happens if we are over our credit limit?
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Your order will be reserved through the site and an email will be generated to your
account manager to contact you to discuss alternative payment / action.
- Is there a cut off point for next day delivery?
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Items can be ordered until 5pm for next day delivery.
- Can I track my order?
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Order tracking can be done from the reports section of the site.